Terms and Conditions

Terms of Service ("Terms")

Last Updated: 08/01/2024

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the www.myfiestabites.com website (the "Service") operated by CB Factory LLC, including its brands, Fiesta Bites and any associated brands ("us", "we", "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to any part of the Terms, you are not permitted to access the Service.

Purchases

If you wish to purchase any products or services available through the Service ("Purchase"), you may be asked to provide certain information relevant to your Purchase, including, without limitation, your credit card number, credit card expiration date, billing address, and shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card or other payment method in connection with any Purchase; and (ii) the information you provide to us is true, correct, and complete.

The Service may employ the use of third-party services to facilitate payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to: product or service availability, errors in product or service description or pricing, error in your order, or any other reason.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. For more details on our policy regarding returns and refunds, please refer to our Return Policy and Refund Policy.

Availability, Errors, and Inaccuracies

We are constantly updating the product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other websites. Information on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, inaccurately described, or unavailable on the Service, and we cannot guarantee the accuracy or completeness of any information found on the Service.

Therefore, we reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without notice. If you have any issues with a product, including pricing errors or availability issues, please refer to our Return Policy and Refund Policy for the process.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of CB Factory LLC and its licensors, including the brands Fiesta Bites and any associated brands. The Service is protected by copyright, trademark, and other laws of both the United States and other countries. Our trademarks may not be used in connection with any product or service without the prior written consent of CB Factory LLC.

Allergen Disclaimer

At CB Factory LLC, we take food safety and allergen management seriously. Our products may contain or come into contact with the following allergens: Eggs, Wheat, Crab, Fish, and Soy. Please be advised that while we take precautions to minimize cross-contact, we cannot guarantee that any product is entirely free from these allergens. If you or someone you are purchasing for has an allergy to any of these ingredients, please consult with us before making a purchase. For more detailed information, please refer to our Privacy Policy where we discuss the use of personal data and allergens in our products.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by CB Factory LLC, including Fiesta Bites and any associated brands.

CB Factory LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that CB Factory LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly encourage you to read the terms and conditions and privacy policies of any third-party website or service you visit.

Termination

We may terminate or suspend your access to the Service immediately, without notice or liability, in our sole discretion, for any reason and without limitation, including but not limited to a breach of the Terms.

All provisions of the Terms that, by their nature, should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

Indemnification

You agree to defend, indemnify, and hold harmless CB Factory LLC, Fiesta Bites, and its licensors and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys' fees), resulting from or arising out of: (a) your use of and access to the Service, or (b) a breach of these Terms.

Limitation of Liability

In no event will CB Factory LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been advised of the possibility of such damages, and even if a remedy set forth herein is determined to have failed of its essential purpose.

For issues related to defective or incorrect products, please refer to our Return Policy and Refund Policy.

Disclaimer of Liability

Your use of the Service is at your own risk. The Service is provided "AS IS". The Service is provided without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

CB Factory LLC, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will operate uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

If you are unhappy with your product, please refer to our Return Policy and Refund Policy.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of those rights. If any provision of these Terms is held invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us with respect to our Service and supersede and replace any prior agreements we may have had between us with respect to the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will give you at least 30 days' notice before the new terms take effect. What constitutes a material change will be determined in our sole discretion.

By continuing to access or use our Service after any revision becomes effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us at:
Email: info@myfiestabites.com

FAQ

Welcome to our FAQ page! Here you’ll find answers to some of the most common questions we receive. If you don’t find the information you’re looking for, feel free to reach out to us at info@myfiestabites.com.

  • Fiesta Bites is a brand of authentic Latin-inspired frozen appetizers, made with real ingredients and bold flavors. Our bites bring traditional and modern flavors together in easy-to-prepare, crispy, and delicious options for snacking, sharing, or serving at any occasion.

  • Currently, we offer local delivery in the Orlando and Kissimmee areas. We are working on expanding our shipping capabilities nationwide. For local delivery, simply place your order on our website, and we’ll take care of the rest.

  • At the moment, we offer local delivery within the Orlando and Kissimmee areas. We are actively seeking distributors and shipping partners to expand our service to customers nationwide. Stay tuned for updates!

  • For local orders in Orlando and Kissimmee, we typically process and deliver orders within 2-3 business days. For nationwide shipping, we are still working on finalizing our shipping network, and we’ll update you as soon as it’s available.

  • Currently, we use local delivery services for the Orlando and Kissimmee area. Once we expand to nationwide shipping, we will partner with reliable carriers to ensure safe and timely delivery.

  • For local orders, we will send you a delivery confirmation once your order has been shipped. For nationwide shipping, we will provide tracking information once available.

  • Due to the perishable nature of our products, we do not accept returns unless the product is damaged or incorrect. If there is an issue with your order, please contact us within 7 days of delivery, and we’ll resolve the issue.

    For more details on returns, please see our Return Policy.

  • If you receive an incorrect or damaged order, please contact us immediately at info@myfiestabites.com with photos of the item(s) and your order details. We will assist you in resolving the issue and arrange for a refund or replacement, depending on the situation.

  • Yes, refunds are available for damaged or incorrect items. If your return is accepted, we will process your refund within 7 business days.

    For more details on refunds, please refer to our Refund Policy.

  • Our products may contain or come into contact with the following allergens:

    • Eggs
    • Wheat
    • Crab
    • Fish
    • Soy

    For more information on allergens, please refer to our Allergen Disclaimer Policy.

  • Unfortunately, many of our products contain wheat and are not suitable for those following a gluten-free diet. Please check the product descriptions for specific ingredient information.

  • All our products are frozen and should be kept frozen until ready to cook. Please follow the cooking instructions provided on the packaging for the best results.

  • We are looking for reliable distributors to help us expand our brand. If you're interested in becoming a distributor or shipping partner, please contact us at sales@myfiestabites.com. We'd love to discuss how we can work together!

  • Yes, we offer wholesale pricing for approved distributors. For more details on wholesale pricing or to inquire about becoming a distributor, please contact us at info@myfiestabites.com.

  • Currently, we offer pre-packaged products. If you have specific requests, please reach out to us at info@myfiestabites.com, and we will do our best to accommodate your needs.

  • If you have any additional questions or need assistance, please reach out to us at info@myfiestabites.com, and our team will be happy to assist you.

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