Refund Policy

Refund Policy

Last Updated: 08/01/2024

We want to ensure you're satisfied with your purchase. Since all our products are perishable, we offer refunds only under specific conditions.

Refund Eligibility

Refunds are available under the following conditions:

  • The product is damaged upon delivery.
  • You received the wrong item.

Due to the perishable nature of our products, we cannot offer refunds for customer preferences or dissatisfaction once the item has been delivered.

Refund Process

If your return is accepted, we will process a refund for the purchase price of the item(s). Please allow up to 7 business days for the refund to be processed and reflected in your original payment method.

  • If the refund is approved, the amount will be credited to your original payment method.
  • If a return is denied because the item was not eligible for return (e.g., customer change of mind), no refund will be issued.

Refund Method

Refunds will be issued to the original payment method or as store credit if you prefer. Refunds typically appear within 5-7 business days, depending on your bank or payment provider.

For more information, please refer to our Return Policy.

FAQ

Welcome to our FAQ page! Here you’ll find answers to some of the most common questions we receive. If you don’t find the information you’re looking for, feel free to reach out to us at info@myfiestabites.com.

  • Fiesta Bites is a brand of authentic Latin-inspired frozen appetizers, made with real ingredients and bold flavors. Our bites bring traditional and modern flavors together in easy-to-prepare, crispy, and delicious options for snacking, sharing, or serving at any occasion.

  • Currently, we offer local delivery in the Orlando and Kissimmee areas. We are working on expanding our shipping capabilities nationwide. For local delivery, simply place your order on our website, and we’ll take care of the rest.

  • At the moment, we offer local delivery within the Orlando and Kissimmee areas. We are actively seeking distributors and shipping partners to expand our service to customers nationwide. Stay tuned for updates!

  • For local orders in Orlando and Kissimmee, we typically process and deliver orders within 2-3 business days. For nationwide shipping, we are still working on finalizing our shipping network, and we’ll update you as soon as it’s available.

  • Currently, we use local delivery services for the Orlando and Kissimmee area. Once we expand to nationwide shipping, we will partner with reliable carriers to ensure safe and timely delivery.

  • For local orders, we will send you a delivery confirmation once your order has been shipped. For nationwide shipping, we will provide tracking information once available.

  • Due to the perishable nature of our products, we do not accept returns unless the product is damaged or incorrect. If there is an issue with your order, please contact us within 7 days of delivery, and we’ll resolve the issue.

    For more details on returns, please see our Return Policy.

  • If you receive an incorrect or damaged order, please contact us immediately at info@myfiestabites.com with photos of the item(s) and your order details. We will assist you in resolving the issue and arrange for a refund or replacement, depending on the situation.

  • Yes, refunds are available for damaged or incorrect items. If your return is accepted, we will process your refund within 7 business days.

    For more details on refunds, please refer to our Refund Policy.

  • Our products may contain or come into contact with the following allergens:

    • Eggs
    • Wheat
    • Crab
    • Fish
    • Soy

    For more information on allergens, please refer to our Allergen Disclaimer Policy.

  • Unfortunately, many of our products contain wheat and are not suitable for those following a gluten-free diet. Please check the product descriptions for specific ingredient information.

  • All our products are frozen and should be kept frozen until ready to cook. Please follow the cooking instructions provided on the packaging for the best results.

  • We are looking for reliable distributors to help us expand our brand. If you're interested in becoming a distributor or shipping partner, please contact us at sales@myfiestabites.com. We'd love to discuss how we can work together!

  • Yes, we offer wholesale pricing for approved distributors. For more details on wholesale pricing or to inquire about becoming a distributor, please contact us at info@myfiestabites.com.

  • Currently, we offer pre-packaged products. If you have specific requests, please reach out to us at info@myfiestabites.com, and we will do our best to accommodate your needs.

  • If you have any additional questions or need assistance, please reach out to us at info@myfiestabites.com, and our team will be happy to assist you.

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