Return Policy

Return Policy

Last Updated: 08/01/2024

At Fiesta Bites, we want you to be completely satisfied with your purchase. However, since all our products are perishable, we are unable to accept returns unless there is a product defect or error on our part.

Eligibility for Returns

Due to the perishable nature of our products, we do not accept returns unless:

  • The product is damaged or defective.
  • We sent you the wrong item.

If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving the product to initiate the return process.

Return Process

To initiate a return due to a defect or error, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@myfiestabites.com to explain the issue and request a return authorization.
  2. Provide Proof: You may be asked to provide photos of the damaged or incorrect product.
  3. Return Authorization: If the return is authorized, we will provide instructions on how to return the product, including a return label if applicable.

Non-Returnable Items

Due to the perishable nature of our products, all items are considered non-returnable unless they meet the criteria for damaged or incorrect goods.

Return Shipping Costs

If the return is due to a mistake on our part (e.g., defective or incorrect items), we will cover the return shipping costs. If the return is due to customer preference, the customer is responsible for the return shipping.

For more details, please refer to our Refund Policy.

FAQ

Welcome to our FAQ page! Here you’ll find answers to some of the most common questions we receive. If you don’t find the information you’re looking for, feel free to reach out to us at info@myfiestabites.com.

  • Fiesta Bites is a brand of authentic Latin-inspired frozen appetizers, made with real ingredients and bold flavors. Our bites bring traditional and modern flavors together in easy-to-prepare, crispy, and delicious options for snacking, sharing, or serving at any occasion.

  • Currently, we offer local delivery in the Orlando and Kissimmee areas. We are working on expanding our shipping capabilities nationwide. For local delivery, simply place your order on our website, and we’ll take care of the rest.

  • At the moment, we offer local delivery within the Orlando and Kissimmee areas. We are actively seeking distributors and shipping partners to expand our service to customers nationwide. Stay tuned for updates!

  • For local orders in Orlando and Kissimmee, we typically process and deliver orders within 2-3 business days. For nationwide shipping, we are still working on finalizing our shipping network, and we’ll update you as soon as it’s available.

  • Currently, we use local delivery services for the Orlando and Kissimmee area. Once we expand to nationwide shipping, we will partner with reliable carriers to ensure safe and timely delivery.

  • For local orders, we will send you a delivery confirmation once your order has been shipped. For nationwide shipping, we will provide tracking information once available.

  • Due to the perishable nature of our products, we do not accept returns unless the product is damaged or incorrect. If there is an issue with your order, please contact us within 7 days of delivery, and we’ll resolve the issue.

    For more details on returns, please see our Return Policy.

  • If you receive an incorrect or damaged order, please contact us immediately at info@myfiestabites.com with photos of the item(s) and your order details. We will assist you in resolving the issue and arrange for a refund or replacement, depending on the situation.

  • Yes, refunds are available for damaged or incorrect items. If your return is accepted, we will process your refund within 7 business days.

    For more details on refunds, please refer to our Refund Policy.

  • Our products may contain or come into contact with the following allergens:

    • Eggs
    • Wheat
    • Crab
    • Fish
    • Soy

    For more information on allergens, please refer to our Allergen Disclaimer Policy.

  • Unfortunately, many of our products contain wheat and are not suitable for those following a gluten-free diet. Please check the product descriptions for specific ingredient information.

  • All our products are frozen and should be kept frozen until ready to cook. Please follow the cooking instructions provided on the packaging for the best results.

  • We are looking for reliable distributors to help us expand our brand. If you're interested in becoming a distributor or shipping partner, please contact us at sales@myfiestabites.com. We'd love to discuss how we can work together!

  • Yes, we offer wholesale pricing for approved distributors. For more details on wholesale pricing or to inquire about becoming a distributor, please contact us at info@myfiestabites.com.

  • Currently, we offer pre-packaged products. If you have specific requests, please reach out to us at info@myfiestabites.com, and we will do our best to accommodate your needs.

  • If you have any additional questions or need assistance, please reach out to us at info@myfiestabites.com, and our team will be happy to assist you.

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