Privacy Policy

Privacy Policy

Last Updated: 08/01/2024

CB Factory LLC, including its brands Fiesta Bites and any associated brands ("we", "us", "our"), values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website www.myfiestabites.com ("the Service").

By using our Service, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to the terms outlined in this policy, please do not use the Service.

1. Information We Collect

We collect various types of personal data from users of our Service, including:

  • Personal Identification Information: This may include your name, email address, shipping address, billing address, phone number, and payment information.
  • Payment Information: When you make a purchase, we may collect your credit card details, billing address, and other related financial information.
  • Usage Data: We may collect information on how you interact with our website, including IP addresses, browser type, pages visited, and other technical data.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website and enhance user experience (for more information on cookies, see the "Cookies" section below).

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Orders: Your information, including payment details, is used to process your purchases, deliver products, and manage your account.
  • To Improve Our Service: We use data to monitor and improve the functionality and performance of our website.
  • To Communicate with You: We may use your contact information to send order confirmations, shipping updates, and promotional materials. You can opt-out of marketing communications at any time.
  • For Customer Support: We use your contact details to respond to inquiries, provide assistance, and resolve issues.
  • To Comply with Legal Obligations: We may use or disclose your information as necessary to comply with applicable laws, regulations, or legal processes.

3. Data Sharing and Disclosure

We may share your personal data in the following circumstances:

  • Third-Party Service Providers: We work with trusted third parties to help with the processing of payments, order fulfillment, shipping, and marketing. These service providers are required to protect your data in accordance with applicable laws and our Privacy Policy.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., court orders, subpoenas).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity. We will notify you of any such change and provide an updated Privacy Policy.

4. Security of Your Data

We take the protection of your personal data seriously and use reasonable security measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmitting data over the internet is entirely secure, and we cannot guarantee complete security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while using our website. Cookies are small files stored on your device that help us recognize you and improve your browsing experience. Some of the cookies we use are essential for website functionality, while others are used for performance analysis and marketing purposes.

You can control cookie settings through your browser, but disabling cookies may affect the functionality of the website. For more detailed information on cookies, please review our Cookie Policy here.

6. Your Rights Regarding Your Personal Data

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • Access: You may request access to the personal data we hold about you.
  • Correction: You may request correction of inaccurate or incomplete data.
  • Deletion: You may request the deletion of your personal data, subject to certain limitations under applicable law.
  • Restriction: You may request that we restrict the processing of your personal data under certain conditions.
  • Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Withdrawal of Consent: If you have provided consent for specific processing, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at info@myfiestabites.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your personal data is no longer required, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites. These third-party sites are not operated by us, and we are not responsible for the content, privacy practices, or security of any linked websites. We encourage you to read the privacy policies of these third-party sites before providing them with any personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected in the updated Privacy Policy posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically for any changes.

If a significant change is made, we will provide notice via email or through a notice on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

CB Factory LLC
Email: info@myfiestabites.com

FAQ

Welcome to our FAQ page! Here you’ll find answers to some of the most common questions we receive. If you don’t find the information you’re looking for, feel free to reach out to us at info@myfiestabites.com.

  • Fiesta Bites is a brand of authentic Latin-inspired frozen appetizers, made with real ingredients and bold flavors. Our bites bring traditional and modern flavors together in easy-to-prepare, crispy, and delicious options for snacking, sharing, or serving at any occasion.

  • Currently, we offer local delivery in the Orlando and Kissimmee areas. We are working on expanding our shipping capabilities nationwide. For local delivery, simply place your order on our website, and we’ll take care of the rest.

  • At the moment, we offer local delivery within the Orlando and Kissimmee areas. We are actively seeking distributors and shipping partners to expand our service to customers nationwide. Stay tuned for updates!

  • For local orders in Orlando and Kissimmee, we typically process and deliver orders within 2-3 business days. For nationwide shipping, we are still working on finalizing our shipping network, and we’ll update you as soon as it’s available.

  • Currently, we use local delivery services for the Orlando and Kissimmee area. Once we expand to nationwide shipping, we will partner with reliable carriers to ensure safe and timely delivery.

  • For local orders, we will send you a delivery confirmation once your order has been shipped. For nationwide shipping, we will provide tracking information once available.

  • Due to the perishable nature of our products, we do not accept returns unless the product is damaged or incorrect. If there is an issue with your order, please contact us within 7 days of delivery, and we’ll resolve the issue.

    For more details on returns, please see our Return Policy.

  • If you receive an incorrect or damaged order, please contact us immediately at info@myfiestabites.com with photos of the item(s) and your order details. We will assist you in resolving the issue and arrange for a refund or replacement, depending on the situation.

  • Yes, refunds are available for damaged or incorrect items. If your return is accepted, we will process your refund within 7 business days.

    For more details on refunds, please refer to our Refund Policy.

  • Our products may contain or come into contact with the following allergens:

    • Eggs
    • Wheat
    • Crab
    • Fish
    • Soy

    For more information on allergens, please refer to our Allergen Disclaimer Policy.

  • Unfortunately, many of our products contain wheat and are not suitable for those following a gluten-free diet. Please check the product descriptions for specific ingredient information.

  • All our products are frozen and should be kept frozen until ready to cook. Please follow the cooking instructions provided on the packaging for the best results.

  • We are looking for reliable distributors to help us expand our brand. If you're interested in becoming a distributor or shipping partner, please contact us at sales@myfiestabites.com. We'd love to discuss how we can work together!

  • Yes, we offer wholesale pricing for approved distributors. For more details on wholesale pricing or to inquire about becoming a distributor, please contact us at info@myfiestabites.com.

  • Currently, we offer pre-packaged products. If you have specific requests, please reach out to us at info@myfiestabites.com, and we will do our best to accommodate your needs.

  • If you have any additional questions or need assistance, please reach out to us at info@myfiestabites.com, and our team will be happy to assist you.

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